Is there an age restriction on spa services?
We ask that guests be at least 14 years old to enjoy spa treatments. Anyone under the age of 18 must be accompanied by a parent or guardian and a special consent form must be completed.
When should I arrive for my spa treatment?
We suggest arriving at least 15 minutes prior to your scheduled spa treatment to allow time to relax and enjoy the spa lounge before you begin your treatment and, with some treatments, complete a medical questionnaire. Services will begin and end on time as a courtesy to the next guest. Regretfully, if you are late for your treatment, we may have to shorten our service time to begin our scheduled treatment for the next guest.
How should I dress for my appointment?
You may dress comfortably and we encourage you to make use of the robes, sandals and terry wraps provided for your lounging comfort while in the spa.
What is your cancellation policy?
We have reserved time and space especially for you and require 24 hours' notice for cancelled appointments. If less than 24 hours' notice is given, you will be charged 50% of the scheduled session fee. Rescheduled appointments within 24 hours of your appointment are subject to a fee of $25.
How should I prepare for my treatment?
We strive to be the best spa in Jackson, New Hampshire. We want you to have the optimal experience with us. We recommend that you refrain from eating at least two hours before bodywork. Please refrain from applying self-tanning lotions at least 24 hours before bodywork or facial treatments. Men, please shave before any facial treatments. Shaving or other depilatory treatments are not recommended 24 hours before salt glow treatments. Please be sure to inform your therapist if you are pregnant, have high blood pressure, heart ailments or any other condition that may be affected by the application of heat, massage, or skin therapies.
What are your tipping policies?
We do not add a gratuity charge to our treatments; this is completely at your discretion.
What are your draping and privacy policies?
Our licensed therapists and estheticians are trained in procedures to assure you are properly covered during your treatment. If you are uncomfortable, for any reason, please let your therapist know immediately so that an adjustment may be made. Your privacy will always be respected.
Do you require reservations?
Advanced reservations for services are highly recommended to insure a qualified therapist is available for your specific treatment. Please call (603) 383-4313 or you can email us at [email protected] or use our online scheduling service located on our website.